The City of Petoskey is excited to offer you a fast and easy way to securely receive and pay your utility bill electronically.

You can make a quick one-time payment or register to access all the benefits of online billing, including:

  • View current and past billing statements
  • Pay by credit card or electronic check
  • Link multiple bills to one username to view all your bills from one place
  • Schedule future payments or enroll in auto-pay
  • Receive friendly email reminders when a bill is ready to be viewed and paid

And, you can even access your account from your smartphone or tablet through our mobile friendly site!

 

How It Works

 

Registering for Online Account Access

 

1. Click the “Access Your Bill” button at the top of this screen.

2. On the next page, select, “Enroll Now”.

3. Follow the steps on the Enrollment Screen to create a username and password and then input your Enrollment Token and Account Number found on your bill.

4. Once you complete this form, you will immediately receive an email from us to confirm your interest in our online billing program. Click on the link in the email to complete the enrollment process.

5. Upon clicking the link in the confirmation email, you will be brought to our sign-in screen. Enter your username and password to access your account.


 What You Should Know About Online Account Access

Registration
There is no cost to sign-up for online billing and you can update your account preferences (such as paper and electronic billing delivery options) or cancel at any time.

Payment and Processing Fees
There is no charge for payments made via your checking or savings account.  A convenience fee will be assessed for each credit card payment that is processed online. Fees are percentage-based or flat-rate charges based on the type of card you use, the payment amount, and bill type. This fee is charged by the electronic payment processor transacting the funds and no portion of the fee goes to the City of Petoskey. This charge will appear separately from the payment amount for the bill on your bank or credit card statement and is non-refundable.


If you require assistance or have any questions regarding online billing with the City of Petoskey contact us at (231) 347-2500 or email us.

Access your account online

   

Below are some frequently asked questions that will help you better understand this service.

Frequently Asked Questions

How does it work?
How much does it cost?
Will my paper bill still be mailed to me?
Can I cancel after I sign up?
Can I pay my bill online?
Is my credit card and bank account information safe?
How will I know when I have a new bill?
Will my bill look the same online?
Can I easily print and save my bill?
Can I cancel a payment?
How can I view my earlier bills?
What is Auto-Pay?

 


How does it work?
This service provides you with an easy way to review and/or pay your bill online. Instead of receiving your bill via the U.S. Mail, we will send you an email notification when your bill is available online. Simply click the above, sign in enroll in online billing, and you are ready to view and pay your bill. If you would rather continue to receive your bill in the mail, you can choose the One Time Payment option that lets you make a payment without seeing the bill online.

How much does it cost?
Enrolling in online billing is free. In fact, you will save the cost of the stamp and you will save the hassle of writing out a check. The only cost you will incur is any applicable convenience fee which is assessed with each payment based on the card type, payment amount, and bill type.

Will my paper bill still be mailed to me?
You have the option of selecting to “Turn Off Paper Statements.” If you do this, you can easily print out your statements from your online account should you still be interested in storing paper statements at home.

Can I cancel after I sign up?
You may cancel at any time and your paper bill will be mailed to you the next billing cycle. This change can be made online thru the e-billing system or by calling the City of Petoskey at 231.347.2500.

Can I pay my bill online?
Yes. This service enables you to pay your bill online. You can easily pay your bill with a major credit card or your checking account.

Is my credit card and bank account information safe?
We protect your information with the highest level of encryption available. You can be assured that your information is safe. The website is PCI Level 1 Compliant and SAS 70 Type II Certified. They are the most stringent certifications to ensure your data is secure.

How will I know when I have a new bill?
You will receive a notification via email that a new bill is available.

Will my bill look the same online?
Your online bill will be an exact replica of the bill you are used to getting in the mail.

Can I easily print and save my bill?
We use the industry standard PDF format for storing and displaying your bill which makes it very easy to print or save your bill to your computer. Click here to get the free Acrobat® Reader® .

Can I cancel a payment?
Scheduled payments can be canceled prior to processing. To view all scheduled payments, click on the History tab within the online billing portal. To cancel a payment, simply click the Cancel link to the right of the scheduled payment.

How can I view my earlier bills?
You can view your past bills from the History tab. Select the billing cycle from which you want to view your bills and click View. It will open a new window with the PDF version of the bill. On some versions, you can simply just click the View link on the left of the History to open up your bills.

What is Auto-Pay?
Auto-Pay (automatic payments) allows you to set a dollar threshold from which it will automatically pay your bill if it is below the threshold you have defined. Once you set the auto-pay threshold, you can rest at ease knowing that your bills will be paid on time if it's below the threshold.